Privacy Policy

Talin Transportation

At Talin Transportation (“TALIN,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use our website, mobile application, and transportation and ride-booking services. By using our website or application and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, mobile application, request a quote, make a booking, contact us, or use our transportation services, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Pickup and drop-off details
• Travel and ride information
• Booking and reservation details
• Information you provide when contacting customer support
• Any additional information you voluntarily provide

Technical and Usage Information

• IP Address
• Browser type and version
• Device information, including device type and operating system
• Application usage and interaction data
• Website usage data
• Cookies and similar tracking information

2. Location Information

TALIN may collect, access, and use your device’s location information when you use location-based features of the website or mobile application and when location access is enabled on your device.

Location information may be used to:

• Determine your current or approximate pickup location
• Help you select and confirm pickup and drop-off locations
• Display your location on a map
• Connect you with nearby drivers or transportation providers
• Provide drivers with relevant location information necessary to facilitate your ride
• Track the progress and location of an active ride
• Improve the accuracy, safety, reliability, and functionality of our ride-booking services

Location access may be requested while the application is in use. Depending on the features you use and the permissions granted on your device, location information may also be collected while an active ride is in progress when necessary to provide driver tracking, ride coordination, safety, or other ride-related services.

We will request the applicable device permission before accessing location information through the mobile application. Where required by applicable law or platform policy, we will provide an in-app disclosure explaining that location data is accessed or collected and the purposes for which it is used before requesting the relevant permission.

You can control location permissions through your device settings. If you disable location access, some location-based features of TALIN may not function properly or may be unavailable.

We retain location information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain legitimate business records, unless a longer retention period is required or permitted by law.

3. How We Use Your Information

We may use the information we collect to:

• Process bookings, reservations, and ride requests
• Provide transportation and ride-booking services
• Determine and facilitate pickup and drop-off locations
• Connect riders with drivers or transportation providers
• Track and manage active rides where necessary
• Provide customer support and respond to inquiries
• Send booking confirmations, service notifications, and updates
• Improve and maintain our website, application, and services
• Monitor service performance and usage
• Detect, prevent, and investigate fraud, abuse, unauthorized activity, and security incidents
• Comply with applicable laws, regulations, legal processes, and lawful requests

4. Cookies and Similar Technologies

Our website and application may use cookies and similar technologies to improve user experience, remember preferences, understand usage, analyze traffic, and support certain functionality.

You may be able to disable or manage cookies through your browser or device settings. Some features may not function properly if certain cookies or similar technologies are disabled.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share information with trusted third parties when reasonably necessary to provide our services or fulfill the purposes described in this Privacy Policy, including:

• Drivers or transportation providers, where necessary to facilitate a requested or active ride
• Service providers that support our operations, technology, communications, hosting, analytics, or customer support
• Payment processors and financial service providers, where applicable
• Legal authorities, regulators, courts, or other parties when required or permitted by law
• Other parties when necessary to protect the rights, safety, security, property, or legitimate interests of TALIN, our users, drivers, or others

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, application, network, or method of electronic transmission can be guaranteed to be completely secure.

7. Third-Party Services and Links

Our website or application may use or contain links to third-party services, websites, maps, payment services, or other platforms. Third parties may have their own privacy policies and practices. TALIN is not responsible for the privacy practices, security, or content of third-party services that we do not control.

8. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of personal information, subject to applicable legal and operational requirements
• Information about how your personal information is used or disclosed
• Withdrawal or management of certain permissions, including device location permissions
• Opt-out of certain marketing communications

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

9. Data Retention

We retain personal information, including location and ride-related information, only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information and the applicable requirements.

10. Children’s Privacy

Our services are not directed to children who are not legally permitted to use transportation or ride-booking services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or privacy practices. Any updated version will be posted on this page or within the application, and the updated policy will become effective when posted unless otherwise stated.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@talintransportation.com